ORCA will only honor warranty claims for items purchased from our own site, www.ORCAcoolers.com, or an authorized dealer. BUYERS- Be aware when purchasing an ORCA item from a seller on EBAY or Craigslist that ORCA will not honor any warranty claim if you should have damage to, or issues with your product. ORCA is not responsible for returning, fixing, replacing, or handling any other claims made about products that are sold from an unauthorized source. We do not support selling or buying through public resale sites.
Returns - are at the discretion of ORCA. You must complete the warranty request form to obtain authorization. If approved, a 20% restocking fee will be charged for a return and you are responsible for shipping the item(s) back to ORCA. The item(s) must be brand new, unused, and in original packing including any boxes and plastic, and must be returned within 30 days of purchase. Contact ORCA for further details.
How do I return an item?
To begin the return process, please fill out the form below and a member of our team will be back in contact with you.
Please fill out the form below to the best of your knowledge and a member of our team will be back in contact with you regarding your warranty claim as soon as possible.