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RETURN POLICY

Returns

Returns - are at the discretion of ORCA. You must complete the warranty request form to obtain authorization. If approved, a 20% restocking fee will be charged for a return and you are responsible for shipping the item(s) back to ORCA. The item(s) must be brand new, unused, and in original packing including any boxes and plastic, and must be returned within 30 days of purchase. Contact ORCA for further details. 

How do I return an item?
To begin the return process, please fill out our warranty claim form here:

https://orcacoolers.com/pages/warranty-claim-form

For additional questions on returns, please contact warranty via email at warranty@orcacoolers.com or call us at: 615-864-8877.

Thank you.