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RETURN POLICY

Returns & Exchanges

Returns/Exchanges - are at the discretion of ORCA. You must complete the warranty request form to obtain authorization. If approved, a 20% restocking fee will be charged for a return and you are responsible for shipping the item(s) back to ORCA. If for any reason you are not completely satisfied with your purchase, you may return the item(s) in original condition within 30 days of purchase. The item(s) must be brand new, unused, and in original packing including any boxes and plastic. Contact ORCA for further details. 

 

How do I return an item?
To return or cancel an order please contact customer service via email at sales@orcacoolers.com or call us at: 615-864-8877.

Thank you.