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Frequently Asked Questions

THIRD PARTY ORDERING

Authentic ORCA product, which comes with a full product warranty, is available on Amazon through ORCA's authorized reseller "OrcaCoolers”.

Purchases from these Sellers listed below are not Authorized to sell on Amazon and products from these sellers will not be covered under our warranty.

Bubsy205

Sirr0und

Hearthshire

ORDERS/SHIPPING

It typically takes three to five business days for any in-stock item to ship after the order is placed. Any items on backorder will be shipped as quickly as possible when it is back in stock. During peak season (summer and holidays), our processing times may increase to as many as 10 business days.  

Our system does not allow for multiple coupon codes. Coupons will not work during ORCA sales events.  

Yes, we can cancel your order if it has not been shipped. Once the order has been shipped, we are no longer able to cancel it. Please, call 615.864.8877 to see if your order is eligible for cancellation.  

Once your order has been placed, we cannot add items to it. A second order will have to be placed for additional items.  

If your order has not been shipped, we can cancel your order and a
second order can be placed for the desired color.
Please call 615.864.8877 to see if your order is eligible for cancellation.  

WARRANTY/RETURNS/EXCHANGES

Yes! Please include other details such as location
of purchase, an estimation on the date of purchase, and if the item was a gift.
  

Please, use this link - https://orcacoolers.com/pages/warranty-form and fill out the second form on the page under “warranty claim”. The first form on the page will be the registration form, please scroll past this down to our claim form. The registration forms are sent to a no-reply email and you will not get a response. The claim form will be just below the registration form and will be sent automatically to our amazing warranty team, who will be back in touch with you about getting this resolved.  

 Unfortunately, we do not offer exchanges on products. If your product is in new, unused condition you may return your purchase and place a new order for your desired product. 

We currently only ship to the U.S. and Canada.  

You will receive tracking information as soon as your order ships. You can always use the Look Up My Order function on the website. 

https://orcacoolers.com/pages/order-lookup

Items available for purchase in the accessories section are not covered under the warranty.  

 To view our warranty policy, please use the following link: https://orcacoolers.com/pages/warranty-info

You can find replacement lids here: https://orcacoolers.com/collections/drinkware-accesoreis